I confirmed and paid my deposit through GetVan, I sent a message to the supplier and awaited a call to confirm everything.
The Saturday before I moved house, I had still heard nothing. I scoured the internet for a contact number and eventually found their Facebook page.
I called the number and spoke to a man, it was immediately clear that they hadn't checked GetVan and I had to go through all of the information again with him. We agreed the collection as quoted on the job. He confirmed all was OK and they'd see me on Friday.
The day before I moved, I called Tac-removals again and spoke to the same person, to confirm that they would be with me for 0800 on the Friday as we had agreed, both on the booking and in the phone call. This was time critical as we needed to meet the estate agent in time to get the keys.
I was told everything would be fine and they'd be on time. At this point the tone in his voice made me unsure and so I called him that afternoon just to reiterate the importance. He then advised me the driver may be there at 0900 as he's been lifting boxes all day and so it depends what time he gets out of bed.
The day of the move, I spoke to Tac again as it was 1000 and no sign, after several phone calls back and forth I was told they had broken down and the AA were delivering a part. I was given a new ETA of 1100.
Time and lots more phone calls passed until at 1230 the man I had been speaking to advised me they were still waiting for the AA but asked me to leave my keys or he could drive 1 and a half hours to collect them and they'd deliver later. Not having any trust in these people, or knowledge of who they were I told them they had missed the slot and so I had to hire a van myself and move all the furniture, finally arriving at 11pm (12 hours late).
I am not sure whether these people are genuine, but I would recommend extreme caution if you have any timescales you have to work to.
tacrem1
tacrem1
Never heard back from them after paying deposit, had to go online and find alternative couriour service as was let down by this one, no reply to emails very poor service
flori12
flori12
really fast response, great.
thanks GetVan, you rock!
zouielevine
zouielevine
Gary was absolutely brilliant, and we met him through getvan. simple but efficient service
gary-gwcs
gary-gwcs
Very happy with the service and excellent communication from the driver.
woodman
woodman
Quote for scooter from ST4, Stoke-on-Trent
Man and van W9 3JF, Harrow Road | Courier Delivery ST4, Stoke-on-Trent | Removals ST4, Stoke-on-Trent
User jmoore8888
Moving From ST4, Stoke-on-Trent
Pickup date Flexible
Pickup time Flexible
Delivery To W9 3JF, Harrow Road
Delivery date Flexible
Delivery time Flexible
Distance 155.00 mi
Time 2h 49mins
Item details
Type: Bikes & Motorcycles
Item 1:
Weight: 160kg
Bids
Questions
what date are you looking for collection and delivery...can this be done on Saturday..
Can this be collected tomorrow?
How soon do you need this collecting?
