I confirmed and paid my deposit through GetVan, I sent a message to the supplier and awaited a call to confirm everything.
The Saturday before I moved house, I had still heard nothing. I scoured the internet for a contact number and eventually found their Facebook page.
I called the number and spoke to a man, it was immediately clear that they hadn't checked GetVan and I had to go through all of the information again with him. We agreed the collection as quoted on the job. He confirmed all was OK and they'd see me on Friday.
The day before I moved, I called Tac-removals again and spoke to the same person, to confirm that they would be with me for 0800 on the Friday as we had agreed, both on the booking and in the phone call. This was time critical as we needed to meet the estate agent in time to get the keys.
I was told everything would be fine and they'd be on time. At this point the tone in his voice made me unsure and so I called him that afternoon just to reiterate the importance. He then advised me the driver may be there at 0900 as he's been lifting boxes all day and so it depends what time he gets out of bed.
The day of the move, I spoke to Tac again as it was 1000 and no sign, after several phone calls back and forth I was told they had broken down and the AA were delivering a part. I was given a new ETA of 1100.
Time and lots more phone calls passed until at 1230 the man I had been speaking to advised me they were still waiting for the AA but asked me to leave my keys or he could drive 1 and a half hours to collect them and they'd deliver later. Not having any trust in these people, or knowledge of who they were I told them they had missed the slot and so I had to hire a van myself and move all the furniture, finally arriving at 11pm (12 hours late).
I am not sure whether these people are genuine, but I would recommend extreme caution if you have any timescales you have to work to.
tacrem1
tacrem1
Attentive and responsive to the jobs needs. Completed ahead of time and communicated well. Recommended!
m-w-r-g-delivering
m-w-r-g-delivering
Thank you for a very pleasant experience . Gary our courier was very helpful courteous and smart driver , keeping us updated at all times and arrived as advised on the dot . His van was immaculate and with plenty of straps and padding if needed.
No question , we will definitely use GetVan and Gary again if needed. Thanks for everything 5* +
gary-gwcs
gary-gwcs
Perfect job. Thank you so much!
timelytransport
timelytransport
Thanks for everything!
habervan
habervan
Quote for 8 dining chairs from HA5, Pinner
Man and van SW2 4LZ, Thornton | Courier Delivery HA5, Pinner | Removals HA5, Pinner
User alexleesonmill
Moving From HA5, Pinner
Pickup date 2019-04-12
Pickup time 8am - 12pm
Delivery To SW2 4LZ, Thornton
Delivery date 2019-04-12
Delivery time 8am - 12pm
Item details
Type: Furniture & General Items
Item 1: 8 dining chairs, standard dimensions
Bids
| Bidder | Amount | When | Expires | ||
 |
siv (5)
  
|
£89.00 | 12th Apr 2019 | ||
Questions
What is your budget?
