I confirmed and paid my deposit through GetVan, I sent a message to the supplier and awaited a call to confirm everything.
The Saturday before I moved house, I had still heard nothing. I scoured the internet for a contact number and eventually found their Facebook page.
I called the number and spoke to a man, it was immediately clear that they hadn't checked GetVan and I had to go through all of the information again with him. We agreed the collection as quoted on the job. He confirmed all was OK and they'd see me on Friday.
The day before I moved, I called Tac-removals again and spoke to the same person, to confirm that they would be with me for 0800 on the Friday as we had agreed, both on the booking and in the phone call. This was time critical as we needed to meet the estate agent in time to get the keys.
I was told everything would be fine and they'd be on time. At this point the tone in his voice made me unsure and so I called him that afternoon just to reiterate the importance. He then advised me the driver may be there at 0900 as he's been lifting boxes all day and so it depends what time he gets out of bed.
The day of the move, I spoke to Tac again as it was 1000 and no sign, after several phone calls back and forth I was told they had broken down and the AA were delivering a part. I was given a new ETA of 1100.
Time and lots more phone calls passed until at 1230 the man I had been speaking to advised me they were still waiting for the AA but asked me to leave my keys or he could drive 1 and a half hours to collect them and they'd deliver later. Not having any trust in these people, or knowledge of who they were I told them they had missed the slot and so I had to hire a van myself and move all the furniture, finally arriving at 11pm (12 hours late).
I am not sure whether these people are genuine, but I would recommend extreme caution if you have any timescales you have to work to.
tacrem1
tacrem1
perfect job, great man!
xotwod
abeltesfaye
abeltesfaye
They were late with almost an hour and I was waiting them outside :(
hero1
hero1
Adamm was very friendly and efficient
Great service
adamm
adamm
great
gg_1989
gg_1989
Quote for Upright Piano from CH4, Lower Kinnerton, Cheshire
Man and van LL20 8TB, Llangollen Community | Courier Delivery CH4, Lower Kinnerton, Cheshire | Removals CH4, Lower Kinnerton, Cheshire
User jonathonporter763
Moving From CH4, Lower Kinnerton, Cheshire
Pickup date Flexible
Pickup time Flexible
Delivery To LL20 8TB, Llangollen Community
Delivery date Flexible
Delivery time Flexible
Item details
Type: Piano Moving
|
Property level from: Ground floor
|
Property level to: 1st floor |
Bids
| Bidder | Amount | When | Expires | ||
 |
woodman (91)
  
|
£162.00 | 17th Jan 2020 | ||
|
james225 (15)
|
£180.00 | 14th Jan 2020 | ||
Questions
What value for insurance please. Taking a piano upstairs requires underwriting- please also explain parking & access both ends. I await your kind reply. Regards Don
Value is 250. There is easy access both ends and parking.
I appreciate your kind reply but our services would exceed the items value rendering our services once all costs included not viable - best of luck with your transport. regards Don
